Your Question and Delivery Questions Answered

Collection

Please note that collections can only be made by prior appointment, please use the information on our contact page to call or email us to arrange an appointment to collect. Turning up without an appointment may lead to disappointment.

Standard delivery

Standard UK delivery is FREE on all orders of £250 online at selected flower shows. This offer is subject to availability, and excludes gift vouchers, international delivery destinations, and premium delivery services. We aim todeliver to your address within 5 working days.

Europian delivery

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box.

If your order is affect by this restriction we will notify you as soon as possible.

Charges, times and options

The delivery options for a product can be found on each individual product page. We deliver most items Monday to Saturday, 7.30am-6pm (although some of our carriers may deliver slightly earlier or later).

Delivery Times

If you order items with both 5 and 7 day quoted despatch times, your order may be consolidated and those products will arrive together, usually within 10 working days

If you've ordered items that show delivery usually within 10 working days or large items, we will may call you to discuss delivery, unless you have provided delivery instructions at the checkout stage.

Surcharges may apply to highlands and islands and larger items to urban areas

Delivery Options

These options are available for Monday to Friday delivery; order by 3pm previous day.

We cannot always guarentee delivery within our usual timescales to a small number of remote rural areas. See our delivery exceptions page for more info.

Delivery options

Price

Timing

Standard UK delivery within 5 working days

Free on all orders of £300 and over

Delivery to UK mainland addresses: Monday to Saturday generally 7.30am-6pm, excluding public holidays (Monday to Friday remote areas)

When you order large products we will call you to discuss a delivery date (if you've been unable to select this at the time of placing your order)


Standard Delivery - small products UK delivery - small products.(international delivery will be a tracked service)


£6.50


Monday to Friday 7.30am - 10.30am, excluding public holidays. Order by 3pm previous working day.


Medium Sized Product delivery

(bistro sets, planters, baskets) Day UK delivery.(international delivery will be a tracked service)


£19.99


Monday to Friday 7.30am - 10.30am, excluding public holidays. Order by 3pm previous working day.


Large (palletised

and heavy product delivery

(bistro sets, planters, baskets) Day UK delivery. (international delivery will be a tracked service)



£34.99


Monday to Friday 7.30am - 10.30am, excluding public holidays. Order by 3pm previous working day.

Deliveries to multiple addresses

If you'd like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.

Restricted postcode delivery

There are a number of areas where increased delivery charges may apply, if you are cited in one of these areas we will notify you prior to the processing of your order.

Delivery delays may occur

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale. Please allow extra time for the item to arrive.


Please note: working days exclude Saturdays, Sundays and public holidays.